Legal Notice

1. General Conditions

This Purchase and Refund Policy applies to all shuttle and bus tickets purchased on dynamix-logistic-solution.fr.

By completing a purchase, the customer acknowledges having read, understood, and accepted these terms.

2. Online Purchasing

Tickets can be purchased online through our secure payment system.
Upon confirmation, customers receive an email containing:

• booking details,
• ticket information,
• pick-up and drop-off instructions.

Customers must ensure all contact and travel information is accurate at the time of purchase.

3. Ticket Use

Tickets are valid only for:

• the selected date and time,
• the selected route,
• the named passenger(s).

Any modification (date, time, passenger name) must be requested by contacting customer support, subject to availability and approval.

4. Cancellation & Refund Conditions

Customers may request a refund up to 24 hours before the scheduled departure time.

To be eligible for a refund, the request must be made via:
[Insert contact email]
and must include the booking reference number.

Refund rules:

• Full refund if cancellation is made more than 24 hours before departure.
• No refund if the request is made within 24 hours of departure or after the service has begun.
• No-shows are non-refundable.

Refunds are issued to the original payment method within 5–10 business days.

5. Service Cancellation by Dynamix Logistic Solution

If a service is cancelled due to operational constraints, safety concerns, or force majeure, customers will be offered:

• an alternative departure time, or
• a full refund at the customer’s request.

6. Delays & Operational Changes

Delays may occur due to traffic, weather conditions, or other external causes.
Dynamix Logistic Solution cannot be held liable for:

• missed flights or hotel check-ins resulting from delays,
• events beyond the company’s control.

7. Customer Support

For any inquiries, changes, or refund requests, please contact:
Email: [contact email]
Phone: [phone number]
Operating hours: [insert hours if needed]

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